Shipping & Delivery Policy

Thank you for shopping with CASECRA PRIVATE LIMITED(casekart.shop). We are committed to processing and delivering your phone accessories safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are processed after successful payment verification and are generally prepared for shipment within 1–3 business days, excluding weekends and public holidays.

• Orders placed after business hours may be processed on the next business day.
• Orders containing multiple products may be shipped together or in separate packages depending on stock availability.
• Order processing time is separate from shipping transit time.
• Customers will receive a shipping confirmation once the order has been dispatched.
• Orders may be subject to payment or order verification before shipment.

2. Delivery Locations

We currently offer delivery across India to eligible serviceable locations. Delivery availability depends on the coverage provided by our shipping and courier partners.

Some remote, restricted, or otherwise non-serviceable locations may have limited delivery options or additional delivery time.

If we are unable to deliver to the address provided, we will contact you and provide an appropriate resolution, including cancellation and refund where applicable.

3. Shipping Charges

Shipping charges, where applicable, are displayed during checkout before you complete your purchase. Charges may depend on:

• Delivery location
• Order value
• Package weight and dimensions
• Selected shipping method
• Available courier service

Free shipping or other shipping promotions may be offered from time to time. Any applicable offer will be displayed during checkout or on the relevant promotional page.

4. Estimated Delivery Time

Delivery estimates are calculated from the date the order is dispatched and are approximate. Actual delivery times may vary depending on the destination, courier operations, weather, holidays, and other circumstances beyond our control.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available. The tracking details may include the courier name and tracking number.

Tracking information may take up to 24 hours to become active after the shipment has been handed over to the courier.

6. Shipping Address

Please carefully review your shipping address before completing your order.

• Address changes should be requested as soon as possible after placing an order.
• We may not be able to change the shipping address after the order has been dispatched.
• Incorrect or incomplete addresses may cause delivery delays or failed delivery.
• Additional shipping charges may apply if a shipment needs to be redirected or reshipped.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts if the recipient is unavailable during the initial attempt.

• Please provide a complete and accurate delivery address.
• Please ensure that someone is available to receive the package where required.
• Please keep your phone number available for courier communication.
• Delivery instructions should be provided where supported by the courier.

8. Failed or Returned Deliveries

An order may be returned to us if delivery cannot be completed due to an incorrect address, repeated delivery failure, refusal to accept the package, failure to collect the shipment, or other circumstances attributable to the recipient.

If a returned shipment needs to be reshipped, additional shipping charges may apply.

If the order cannot be reshipped and is eligible for a refund, the refund will be processed in accordance with our Refund & Cancellation Policy.

9. Shipping Delays

We make reasonable efforts to deliver orders within the estimated delivery period. However, delays may occur due to circumstances outside our control, including:

• Severe weather conditions
• Natural disasters
• Public holidays
• Courier network disruptions
• Transportation delays
• Government restrictions or regulatory requirements
• Remote or difficult-to-access locations
• Unexpected operational disruptions

Delivery estimates are therefore not guaranteed and may be extended when circumstances beyond our reasonable control affect the shipment.

10. Damaged, Tampered, or Missing Packages

If your package appears damaged, opened, tampered with, or incomplete when delivered, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide photographs or video of the package, shipping label, packaging, and products received. This information may be required to investigate the issue with our courier partner.

We will review the reported issue and provide an appropriate resolution in accordance with our policies and applicable requirements.

11. Checking Your Order

After receiving your order, please check the package and products to ensure that the items received match your order and are not visibly damaged.

If you identify a damaged, defective, incorrect, or missing product, please contact us promptly so that we can assist you.

12. Contact Us

If you have questions about shipping, delivery, tracking, or a delayed shipment, please contact our customer support team.

• Email: [email protected]
• Phone: 9137596469