1. Order Cancellation

Customers may request cancellation before an order has been packed or shipped from our warehouse. Once an order has been dispatched, it can no longer be cancelled and may instead be handled under our return policy, where applicable.

• Cancellation requests should be submitted as soon as possible after placing an order.
• Orders that have already been dispatched cannot be cancelled.
• If payment has already been collected, an eligible cancellation will be refunded to the original payment method.
• If we cancel an order because of stock availability, payment verification, or other operational reasons, the applicable amount paid will be refunded.

2. Return Eligibility

Products may be eligible for return when all of the following conditions are satisfied:

• The return request is initiated within 7 days of delivery.
• The product has not been used, installed, activated, or modified.
• The product is in its original condition without physical damage.
• Original packaging, labels, seals, manuals, and included accessories are retained where applicable.
• The product does not show scratches, dents, cracks, stains, burn marks, or other signs of use.
• All components supplied with the product are returned.
• The product is eligible for return under this policy.

3. Product Compatibility

Customers are responsible for checking product compatibility before placing an order. This includes confirming the phone model, connector type, dimensions, charging standard, or other specifications where applicable.

If a product does not fit or is incompatible because an incorrect phone model or specification was selected by the customer, the return will be subject to the applicable return conditions. Products that have been installed, used, modified, or damaged may not be eligible for return.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, product condition, or other applicable restrictions.

• Products that have been used, installed, activated, or modified.
• Products with visible physical damage caused after delivery.
• Products with missing or damaged original packaging where the packaging is necessary for resale.
• Products with missing accessories, manuals, components, or other included items.
• Products that have been customized or personalized.
• Products specifically marked as Final Sale or Non-Returnable.
• Hygiene-sensitive products where applicable.
• Digital products, vouchers, or gift cards where applicable.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, incomplete, or materially different product, please contact us within 48 hours of delivery so that we can investigate and assist you.

To help us process your request, please provide:

• Order number.
• Clear photographs of the product.
• Photographs or video showing the reported issue where appropriate.
• Photographs of the shipping package and packaging.
• A brief description of the problem.

We may request additional information or arrange an inspection or return before approving a replacement or refund.

6. Replacement & Exchanges

Where applicable, an eligible damaged, defective, incorrect, or incomplete product may be replaced with the same or an equivalent product, subject to availability.

If the replacement product is unavailable, we may offer an alternative resolution, including a refund, where applicable.

Exchanges for customer preference, such as selecting a different colour, design, connector type, or phone model, are subject to product availability and our return conditions.

7. Refund Process

Once a returned product has been received and inspected, we will determine whether the return satisfies the applicable conditions and notify you of the outcome.

• Approved refunds will generally be processed to the original payment method.
• Approved refunds are generally processed within 5–10 business days after approval.
• The time required for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment service provider.
• Where applicable, shipping charges may not be refundable unless the return is due to our error or a defective, damaged, or incorrect product.

8. Return Shipping

Return shipping arrangements may depend on the reason for the return.

• If the return is due to our error, such as an incorrect, damaged, defective, or incomplete product, return shipping may be covered by us.
• For returns based on customer preference or incorrect product selection, return shipping charges may be the customer's responsibility unless otherwise stated.
• Customers should use the return method or shipping instructions provided by our support team where applicable.

9. Refund Exceptions

A return or refund request may be declined where:

• The return request is submitted after the applicable return period.
• The product has been used, installed, activated, modified, or damaged after delivery.
• The product has scratches, dents, cracks, burn marks, or other signs of use.
• Original packaging, accessories, manuals, seals, or other included components are missing where applicable.
• The product is not eligible for return under this policy.
• The reported issue is caused by improper installation, misuse, unauthorized modification, or failure to follow product instructions.

10. Return & Refund Abuse

We reserve the right to review unusual, repeated, or potentially abusive return and refund requests. Where permitted by applicable law, we may decline requests that appear to involve misuse of this policy, fraudulent activity, product substitution, or intentional damage.

11. Contact Us

If you need assistance with an order cancellation, return, replacement, exchange, or refund, please contact our customer support team.

• Email: [email protected]
• Phone: 9137596469